Registration Information

REGISTERING FOR A CLASS
ONLINE REGISTRATION
PURCHASING TICKETS
WHERE TO REGISTER, CALL, FAX, OR EMAIL
WITHDRAW, REFUND, CREDIT, AND TRANSFER POLICIES
INCLUSION SERVICES FOR INDIVIDUALS WITH SPECIAL NEEDS

REGISTERING FOR A CLASS

  • Registration is required prior to attending a class.
  • You are welcome to submit your registration at anytime; however, all registration forms are processed on a lottery basis (Except when registering online).
  • Once a class has reached maximum enrollment, a waitlist will be established. If space opens or a new class is created, you will be notified by telephone/email.
  • If you have a disability that requires an accommodation to participate in programs please call (925) 973-3272 or click here for further information.
  • Please make your selections carefully. A charge will be assessed for all refunds, transfers, withdrawal and credit requests.

4 Easy Ways To Register

  1. Online Registration
  2. Mail-In - 12501 Alcosta Blvd, San Ramon, CA 94583
  3. Fax-In -  (925) 830-5162
  4. Drop-Off - San Ramon Community Center, Alcosta Senior & Community Center
  5. Walk-In - San Ramon Community Center, Alcosta Senior & Community Center

Registration Form 

To view the registration form for Mail In, Fax In, Drop Off, or Walk In registration, please click here.  

Resident Status

To qualify for Resident status you must be a permanent resident with proof of a valid address in the City of San Ramon. Family members on an account must be the children of a parent or their spouse, who are permanent residents of San Ramon.

4 Easy Ways To Pay

  1. Credit Card (Visa, MasterCard, American Express, Discovery)**
  2. Cash
  3. Check or Money Order (payable to City of San Ramon)
  4. ACH

* Non-resident rates apply to anyone living outside of San Ramon City limits.
** Credit card payments must have signature of cardholder and card expiration date before your registration can be processed. Beginning July 1, 2024, a 3.1% convenience fee ($2 minimum) will be added per total credit card transaction and $2 per ACH transaction.

ONLINE REGISTRATION

The online registration system allows you to check availability, set-up your new account, register immediately and print your own receipt. Visit our registration website www.SanRamonRecGuide.com

Need assistance or to update account information, please call (925) 973-3200 or email [email protected]

PURCHASING TICKETS

To purchase tickets for the Front Row Theater, Dougherty Valley Performing Arts Center or other ticketed events online visit: www.SanRamonPerformingArts.com or call our box office (925) 973-3343. Tickets may be purchased online up to two hours before the showtime.

Box Office for ticket purchasing is located at the Dougherty Valley Performing Arts Center, 10550 Albion Rd, Tuesday - Friday 12pm - 5pm. Box Office will also be open at both theaters one hour before showtime.

WHERE TO REGISTER, CALL, FAX OR EMAIL

You can register for any class at any of the following locations:

Community Center at Central Park
Phone (925) 973-3200 Fax (925) 830-5162
12501 Alcosta Blvd
Registration Hours: M-F 8:30am-5pm (closed for lunch from 1:00-2:00pm; and closed at 3:30pm on the 3rd Thursday and last Wednesday of the month)

Alcosta Senior & Community Center, Park & Gardens (ASCC)
Phone (925) 973-3250 Fax (925) 829-6128
9300 Alcosta Blvd
Registration Hours: M - F 8:30am-3pm (closed for lunch from 1:00-2:00pm)

Email

WITHDRAW, REFUND, CREDIT, TRANSFER POLICIES

Your satisfaction matters to us! If you are dissatisfied with a program at any time, please contact the Parks & Community Services Department immediately so we can assist you. Please call (925) 973-3200 or email [email protected].

Withdrawal/Refund/Transfer Policies

Processing Fees:  Fees charged for withdrawal/refund requests are assessed as follows: $5.00 for each (individual) class. Beginning July 1, 2024, a 3.1% convenience fee ($2 minimum) will be added per total credit card refund.

7 Days or More Before the Program Begins or the Registration Deadline:

  1. Full refunds (less processing fee) will be issued for requests received 7 days prior to the start of the class/program.
  2. Refunds will be returned in the form of the original payment or can be left on your account as a credit.

 Within 7 Days:

  1. Credit will be given if the program meets the minimum attendance requirements.
  2. Refunds (less processing fee) will only be given if a substitution is made for your spot.

 After the Program Begins:

  • All refund or credit requests after the program begins are not guaranteed. Program supervisors will review them on an individual basis.
  • Failure to attend a program (no shows) will not be granted a refund or credit.
  • Refunds or credits will not be issued for requests received after the program is finished.

 Examples of Refund Exceptions that will not be considered:

  • Vacation or Scheduling Issues
  • No Show or Forgot to Attend
  • Weather or Environmental Issue
  • Personal Transportation Problem

Complete the Refund/Transform Form online.

INCLUSION SERVICES FOR INDIVIDUALS WITH SPECIAL NEEDS

The San Ramon Parks and Community Services Department welcomes and encourages the participation of children and adults with disabilities in all of our programs and services. To facilitate opportunities for participants with and without disabilities to engage in recreational pursuits together, the Parks & Community Services Department provides inclusion services.

Click Here To Learn More